Fighting fraud is all of our responsibility and a little diligence on your part could save your business hundreds or thousands of dollars. Don’t be shy about contacting a Risk Representative at Capital Bankcard if you are unsure about an order or transaction. We can help you determine if the transaction is legitimate and give you guidance on steps you can take if you are suspicious.
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A “customer” enters a business and makes a purchase using a credit card. The proprietor attempts to process the transaction, but every authorization attempt is declined. The cardholder tells the merchant he will call the card-issuer via his cell phone. The individual allegedly makes the call to his bank, but in reality dials the number of an accomplice. The cardholder hands the phone over to the merchant so the person on the other end can provide a false authorization number. The merchant then unknowingly forces the sale through the terminal, using the illicit code. Due to an invalid authorization being used such a transaction will almost certainly be disputed, causing the merchant to take a total loss. Merchants should only input codes obtained directly from the voice authorization center
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TBMS BlogTampa Bay Merchant Services Blog. Archives
February 2024
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